Comments on: Software Review - Mozy Online Backup (Version 1.8.4.7)

By: Chinh Do

Chinh Do — Tue, 26 Aug 2008 02:49:02 +0000

Ted: Thanks for sharing your experience. Good to hear from other Mozy users.

By: Ted Wilson

Ted Wilson — Thu, 21 Aug 2008 14:14:05 +0000

Lousy customer service/support.
I had the Pro service for over a year. During that time, at least monthly, uploads would not be accomplished and I had re-install the software. Inconvenient to say the least.
Then disaster struck. Hard Drive failure. All my business records were backed up to Mozy. So no problem I thought. The computer tech said he may be able some but not all data and suggested I request the DVD backup from Mozy.
I ordered those DVDs on June 23, 2008. The Mozy website said I takes 48 hours to send out the DVD. Seven (7) days later no DVDs. Called Mozy who said my request was being handled. When do I get the DVDs? Customer service replies,”When we get to it.” More calls and emails. Same reply.July 11, 2008 DVDs delivered. Eighteen (18) days after our request. The DVDs are labeled Mozypro, date 07-02-2008, Restore: Vol. 1 of 2. The FedEx label shows they were held until July 10, 2008 and shipped overnight. Why the long delay. Again, no one at Mozy can explain.
The customer service is department is a prime example of how NOT to treat customers.
Yes, I have all the emails, chat records, etc. to backup this posting.
As has been said so many times, Buyer beware!

By: jim

jim — Wed, 02 Apr 2008 23:53:30 +0000

Sir, you should have tried DriveHQ Online Backup 4.0, it is a lot better than Mozy:
http://www.drivehq.com/backup/

By: ng minh

ng minh — Fri, 16 Nov 2007 04:28:32 +0000

thanks

By: Guy

Guy — Wed, 07 Nov 2007 11:25:35 +0000

Fully agree - after a lot of pain trying out other flawed solutions i ended up finding mozy and was not disappointed. Interesting to see what your experience was with the restore as (luckily) i have not had to use that yet.