So now it seems there is no way to backup my phone without buying a backup utility. Don’t you just love it.
I am sure I will get to backup the device some day so I can go ahead and get a replacement from Verizon but for now I seem to have fixed most of the problems myself by removing my 2GB Secured Digital card from the phone. I do remember reading somewhere that Samsung only recommends not using SD cards over 1GB in capacity. Argg! There goes my plan for using the i730 as a music player as well! Perhaps this is my excuse for getting a separate mp3 player :-).
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Update... I decided that I don't really need to back up the phone because the important data is already on my desktop computer. I called Verizon Wireless again and after VZ guided me through the hard reset process, the phone seems to be working better. I have not had the backlight issue anymore since the hard reset.