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Not So Great Experience with Verizon FIOS Web Support

My Verizon FIOS router (ActionTech MI424WR) died the other day. So I tried to contact Verizon Online tech support to get a replacement. Well, they certainly don’t make it easy.

On the support web site page, there are two methods to obtain support: Email and Phone. Upon further examination, Email support is there mostly for show, because it’s nothing more than an automated system, very good at sending out useless canned responses such as this:

 image

Note the disclaimer at the top stating that the replies are automated. Why??? I am already on the web site, why not just display the help result right there? What are they thinking?

All is not lost, because there’s still the Phone option right? Well this is what I got after clicking on it:

Verizon Online

I tried again on another computer running Windows 2003 and it looked like it was trying harder this time, but it didn’t quite make it, because it kept on checking forever to see if "Quick Support" is installed:

image 

By the way, if you are looking for the direct number for Verizon FIOS tech support, it is 888-553-1555. I called and was provided the answer I was looking for in about 10 minutes.

Chinh Do

I occasionally blog about programming (.NET, Node.js, Java, PowerShell, React, Angular, JavaScript, etc), gadgets, etc. Follow me on Twitter for tips on those same topics. You can also find me on GitHub.

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This Post Has 3 Comments
  1. Just called Verizon just now and found the only 800# I could fine–they said they did not have FIOS tech support phone # but would get it—left me on hold for 20mins and the gguy never came back –well I found this and hung up–what a sad sad company.

  2. after muchdebate i have decided to cancel contract #W84846563 PLEASE CANCEL THE APPOINTMENT FOR TUESDAY. JULY 15.,I AM NO LONGER INTERESTED, AS I AM MOVING AND WILL NOT BE LOCKED INTO A CONTRACT. JANET SCHWARTZ 20 COLE STREET,BERGENFIELD,N.J.., PHONE33857472.

  3. Verizon Makes my life miserable… I dread when the internet connnection goes down, from there it’s just a day on the phone and a big headache.

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