My Verizon FIOS router (ActionTech MI424WR) died the other day. So I tried to contact Verizon Online tech support to get a replacement. Well, they certainly don’t make it easy.
On the support web site page, there are two methods to obtain support: Email and Phone. Upon further examination, Email support is there mostly for show, because it’s nothing more than an automated system, very good at sending out useless canned responses such as this:
Note the disclaimer at the top stating that the replies are automated. Why??? I am already on the web site, why not just display the help result right there? What are they thinking?
All is not lost, because there’s still the Phone option right? Well this is what I got after clicking on it:
I tried again on another computer running Windows 2003 and it looked like it was trying harder this time, but it didn’t quite make it, because it kept on checking forever to see if "Quick Support" is installed:
By the way, if you are looking for the direct number for Verizon FIOS tech support, it is 888-553-1555. I called and was provided the answer I was looking for in about 10 minutes.