Finds of the Week – February 11, 2008
Finds of the Week is on break for the Lunar New Year/Tet holiday. The series will resume next week.
Finds of the Week is on break for the Lunar New Year/Tet holiday. The series will resume next week.
My Verizon FIOS router (ActionTech MI424WR) died the other day. So I tried to contact Verizon Online tech support to get a replacement. Well, they certainly don’t make it easy.
On the support web site page, there are two methods to obtain support: Email and Phone. Upon further examination, Email support is there mostly for show, because it’s nothing more than an automated system, very good at sending out useless canned responses such as this:
Note the disclaimer at the top stating that the replies are automated. Why??? I am already on the web site, why not just display the help result right there? What are they thinking?
All is not lost, because there’s still the Phone option right? Well this is what I got after clicking on it:
I tried again on another computer running Windows 2003 and it looked like it was trying harder this time, but it didn’t quite make it, because it kept on checking forever to see if "Quick Support" is installed:
By the way, if you are looking for the direct number for Verizon FIOS tech support, it is 888-553-1555. I called and was provided the answer I was looking for in about 10 minutes.
I especially like offline mode support for USB flash drives. You can keep your Notebooks on a flash memory card. OneNote automatically synchronizes its local cache with the flash card when the card is inserted. When not inserted, you can still work on the local cached copy.
What I don’t like: no VBA macro support. One of the first thing I tried was pressing ALT+F11 to bring up the VBA IDE… nothing happened. A quick search in Online Help confirmed my sinking feeling: no VBA support. Supposedly, you can write add-ins.
One of the best tricks to speed up Gmail IMAP access is to use offline mode in your email application. Offline mode is supported by popular email clients such as Microsoft Outlook 2007, Outlook Express (Windows XP), Windows Mail (Windows Vista), and Thunderbird.
While you are in offline mode, your actions are carried out locally and the sequence is remembered by the email client. Later on, when you get back online, the same actions are then executed on the server. Offline mode is much faster (think instantaneous vs. several seconds for each action) than online mode because the email client does not have to connect/talk to the IMAP server each time you do something.
Not all offline modes are created equally however. One would think that Microsoft top-of-the-line email client Outlook (2007) would have better support for working offline than its little brothers Outlook Express and Windows Mail, but that’s just not the case. According to my own testing, Outlook 2007 is the worst among the three when it comes to supporting offline access. Specifically, you cannot copy or move messages in Outlook 2007 when working offline.
If you have read my article Gmail IMAP Tips article, you know Gmail IMAP is all about moving and copying messages. Lacking the ability to move/copy messages in offline mode reduces the usefulness of Outlook as a Gmail IMAP client by about oh… 90% right there for me! I have not tested Thunderbird but it think I does support moving/copying images while working offline.
I still use Outlook for its calendar and to synchronize with my i730 Windows Mobile phone, but for Gmail IMAP, Windows Mail (Windows Vista) is now my email client of choice.
If anyone reading this is from the Microsoft Outlook team, please fix Outlook!
It’s 2008. Happy New Year!
Researchers found that young chimpanzees have an extraordinary ability to remember numerals that is superior to that of human adults. Skeptical? Just take a look at the video.
Did you know Microsoft Outlook has supported type-ahead since Outlook 2003?
I didn’t. I upgrade my home PC to Outlook 2007 a few days ago and was pleasantly surprised to find type-ahead working. I fired up the old copy of Outlook 2003 and type-ahead worked in that version too. I am pretty sure it didn’t work in versions prior to 2003.
Type-ahead is great for using with the Move to Folder or Copy to Folder features. If you use Outlook to get your Gmail via IMAP, you’ll appreciate the type-ahead feature since you need to move messages a lot.
To see type-ahead working, in the Move Items dialog box (with a message selected, press CTRL+SHIFT+V), type the first few letters of any folder name. The current folder selection will move to the folder that matches what you type.
Gmail IMAP has been available for more than a month now. It’s been working great for me. I have read that some users are having trouble reading HTML messages on their Windows Mobile devices, but for some odd reason, I can see HTML messages (in HTML, not rendered) just fine on my i730 Windows Mobile phone.
Here are some tips to help you make the most out of Gmail IMAP. If you have not used Gmail IMAP, you can set it up by following the instructions from Google here. I personally use Gmail IMAP on my Windows Mobile 2003 phone, Outlook 2007, and Windows Mail in Windows Vista. However, these tips should work on any standard IMAP client.
Gmail IMAP has the following special folders:
Each of your custom labels also becomes an IMAP folder. Messages that have more than one labels will be in multiple IMAP folders.
Your email client may create its own special folders such as "Drafts", "Sent Items", "Deleted Items". These folders only have special meaning to your email client and not Gmail. These special folders can be seen in the web Gmail client as "[Imap]/Drafts", "[Imap]/Deleted Items". To Gmail, these are just additional labels with no special meaning.
If you use Outlook 2007, you can configure it to use Gmail’s Sent Mail folder instead of its own "Sent Items" folder:
Note that you can create more than 1 level of folders. You can have folders within folders:
To archive a message, you can do one of the following:
Since I sometimes use the Delete button for its intended purpose (see section 3 below), I do not use it to archive.
Applying Multiple Labels (Updated Jan 23, 2008)
To apply more than one label to a message, copy the message to the respective folders. "Copy" does not actually create a new copy of the message. There’s still one message stored in Gmail. It just gets a new label.
To remove the message from a folder, move it to the special folder [Gmail]/All Mail. Don’t move the message to [Gmail]/Trash, as that will actually delete the message from all folders (it will be gone forever when you empty the trash), unless deleting is really what you want to do.
(I originally wrote incorrectly that copying will create multiple physical copies. Thanks to Hans Ref for correcting me on this).
To delete a message, move it to the [Gmail]/Trash folder. If the message is in more than one folder, Gmail will delete those copies as well.
Using the email client’s Delete feature will likely not really delete the message, but instead move it to the [Imap]/Deleted Items folder.
Sometimes I use the email client’s Delete command anyway, because it’s faster to press the Delete key. Once in a while, I then go into the Deleted Items folder and move messages from there to [Gmail]/Trash. Same result in the end.
See a pattern now? Most of what you need to do with Gmail IMAP involves moving messages around.
To report a message as spam, what else… move it to the [Gmail]/Spam folder. This is just like clicking ‘Report Spam’ in the Gmail web interface. Don’t believe me, it comes straight from Google.
Likewise, to mark that was marked as spam by Google incorrectly, move it out of the [Imap]/Spam folder.
If you are like me, you have archived a ton of old email messages from years past. With Gmail IMAP, it’s easy to import them into Gmail so you can have all of your email messages from all time in one place, all searchable.
Just use the copy feature of your email client to copy those old messages into one of the Gmail IMAP folders. Google advices that you should copy the messages in small group because "uploading an excessive number of messages to your Gmail account via IMAP may lead to being temporarily locked out of your account." Anyone knows what the limit is?
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There you have it, my 5 tips to get the most out of Gmail IMAP. For more information on how to use Gmail IMAP, see Google Help Center for IMAP.